Create an Account - Increase your productivity, customize your experience, and engage in information you care about.
Disconnections for city utilities have been suspended since late March due to the coronavirus. That suspension is set to expire on May 15 and the City of Hutchinson is working to be proactive in preventing a spike in disconnections when that happens.
“So many people are struggling right now, and we want to make sure people know to communicate if they are having trouble paying their past-due bill,” said Utility Billing Manager, Nichole Martinez.
While City Hall is closed to the public, utility customers are encouraged to use the following services to pay utility bills,
“The last thing we want is to add to the difficulties our residents are facing. These services have real costs to the city to provide, but we are here to work with you,” advised Director of Finance Angela Richard. “Be sure you call us before your bill becomes due and set up a payment plan to get back on track. Then please communicate with us if your financial situation changes and you have problems making those payments. Communication really is key.”
To ensure your pay agreement is processed before the scheduled disconnection date, the City is asking that residents who need to set up a pay agreement, do so based on their billing cycle noted on the map below. Go to hutchgov.com/pay-agreement to download an application.
To talk with a customer service representative, call 620-694-2621 between the hours of 8:00 am and 5:00 pm, Monday through Friday.
Those in need of financial assistance due to the coronavirus can also reach out to the COVID-19 Unmet Needs Fund through Reno County Volunteer Organizations Active in Disaster and the United Way of Reno County by calling 2-1-1 or applying online at RallyReno.org