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Posted on: April 29, 2020


Disconnections for city utilities have been suspended since late March due to the coronavirus. That suspension was set to expire on May 15, but the City announced today it is extending that grace period to June 1.

While City Hall is closed to the public, utility customers are encouraged to use the following services to pay utility bills when they are able:

  • Those who prefer paying with a check can use the drop box on the west side of City Hall, 125 East Ave B, or mail their payment to the same address.

There has been an understandable spike in delinquent accounts, but the City hopes that residents will communicate with them to work out a payment plan before falling too far behind. To apply for a pay agreement, to to download an application. You can talk with a customer service representative at 620-694-2621 between the hours of 8:00 am and 5:00 pm, Monday through Friday.

Those in need of financial assistance due to the coronavirus are encouraged reach out to the COVID-19 Unmet Needs Fund through Reno County Volunteer Organizations Active in Disaster and the United Way of Reno County by calling 2-1-1 or applying online at

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