Show All Answers

1. How can I pay my bill?

In person, in the drop box at, or mail to 125 E Ave B, online at waterbill.hutchgov.com, pay by phone system 694-2621 option 1, or enroll for automatic bank withdrawal on your due date.

2. What do I do if I am not receiving my mailed bill?

You can receive emailed statements or login to waterbill.hutchgov.com to view your statement.

3. Why are you charging me a $30.00 disconnect fee even though I haven’t been shut off?

Our system adds the $30 fee when we generate the order to send a water technician to disconnect you.

4. Why did my usage increase so much this month?

The difference could be a toilet that you have to jiggle the handle on, a water softener that may cycle too much or a dripping faucet that causes an increase in usage. If you own a business, it could be an ice machine causing this issue.

5. Are there any programs that can help if I am unable to pay my bill?

Please call us or ask for a list of churches and programs that may be willing to help with your utility bill.

6. How soon can I get reconnected?

You will be reconnected the same day payment is received, providing the payment is made before 4:00pm. Payments made after 4:00pm will be put on the schedule for reconnection the following day.  This is due to time constraints since previously submitted orders are already out in the field to be worked.

7. Where do I mail and pay the Service Line warranty of America bill?

This is a company that we have agreed to let use our logo, we are not connected with them.

8. Why do you charge a service fee on to pay on your website?

There is no service fee to pay on our website. Make sure you are at waterbill.hutchgov.com and not another website. Bill pay websites where you can pay multiple bills do charge a fee.

9. Why am I being charged if I am not using any water?

There is a minimum monthly charge for having the service active.

10. Why is it taking so long for you to receive my payment in the mail?

The USPS no longer processes mail in Hutchinson. Any mailed items are sent to Wichita for processing, then return to Hutchinson to be delivered.

11. What is a stormwater fee and why do I have to pay it? Can I opt out?

The stormwater fee is assessed to each property in order to collect the money needed to fund numerous projects to help stormwater exit the City and reduce flooding. You may contact the City Engineering Department for information on the calculation of the fee and how you may be able to reduce your property’s fee.

12. Why did I get a delinquent notice and can you stop sending them to me?

Delinquent notices are a courtesy reminder that we have not received your payment. We send them two days after the due date. It is possible we mailed the delinquent notice the same day we received your payment. At this time, we are not able to remove your name from the delinquent mailing list unless we have received your payment beforehand.